TABLE OF CONTENTS
- September Release Notes
- August 2023 Release Notes
- July 2023 Release Notes
- June 2023 Release Notes
- May 2023 Release Notes
- April 2023 Release Notes
- March 2023 Release Notes
- February 2023 Release Notes
- December 2022 Release Notes
- October 2022 Release Notes
- August 2022 Release Notes
- July 2022 Release Notes
- May 2022 Release Notes
- March 2022 Release Notes
- January 2022 Release Notes
September Release Notes
The following features are anticipated to be released this month.
Reporting
Parking Benchmarking reports provide data-driven points of reference so you can compare your operations and outcomes with other cities.
The Parking Benchmarking (Free) report will display on your Reports page.
The new Reporting and Insights menu will provide you with an easier way to view reports and gather insights. The left-hand menu will change from “Reporting” to “Reporting and Insights.” The Reports page will contain the reports you already use and will continue to display data in tabular form. The new Insights page will contain interactive graphic representations that help you apply data to glean insights. Note: Ecosystem Insights reports and Performance Benchmarking will now display on the Insights page.
The Reporting and Insights menu will automatically display to anyone who uses Passport’s Reporting feature.
Labs
The City Profiles feature works with our Performance Benchmarking to allow you to compare your operation with other cities. You will see which cities are most similar to yours (including the similarity ranking) so you can compile insights from these peer cities.
For more information about pricing for our Premium feature, send us an email and a member of our Client Success team will follow up. After this feature has been enabled, you will see additional tabs when you navigate to City Profiles.
August 2023 Release Notes
The following features are anticipated to be released this month.
Enforcement
The Texas Registration Sticker Scanning feature in OpsMan Mobile enables officers to scan a Texas registration sticker on their handheld device.
This enhancement will be provided to all operators who use our Enforcement OpsMan Mobile product.
The Citation Details report enhancement will now consolidate records when a citation receives more than one payment. The Number of Payments column will provide a link so you can view details about all payments that have been applied to a citation.
This enhancement will be provided to all operators who have access to this report.
Analytics
The ADA Parking Feedback Dashboard (powered by iAccess Life) displays feedback to the city parking department from those who park in ADA spots. Feedback includes the accessibility and convenience of the location, overall satisfaction, payment method used, and more.
If you are interested in this product, please contact your Client Success representative or create a Support Ticket.
Permits
The Permit Advanced Search will be enhanced to allow users to search in the Address field for Address Line 2 information (e.g., apartment or unit numbers). This enhancement will enable you to use more granular search criteria.
July 2023 Release Notes
Parking
Text to Park provides parkers with additional transaction methods that they can use to pay for parking sessions. Increasing use of contactless payment methods in a parking environment can reduce the need for meters, thus reducing hardware costs and maintenance fees.
To enable this integration, contact your Client Success representative.
Enforcement
Municipalities in California now have a DMV integration option. This integration enables the following items:
- OpsMan Mobile (OMM) users will be able confirm the validity of placards issued to people with disabilities.
- Learn more
- Authorized operators will be able to perform real-time offender lookups, which can then be attached to citations and displayed in both the Citation Details and Process Appeals sections.
- Operators will be able to send a message to the California DMV when all citations are paid in full, triggering the release of any holds on the associated vehicle so that the registered owner can renew their registration.
To enable this integration, contact your Client Success representative or create a Support Ticket.
The Check Printer Battery functionality in OpsMan Mobile enables officers to check the status of their printer battery from within the OpsMan Mobile app.
This enhancement will be provided to all operators who use our Enforcement OpsMan Mobile product.
New Ticket Print Options for Zebra Printers enable operators to change the darkness of the ticket text, and change the ticket printing speed in order to print with fewer mistakes.
To enable this feature, contact your Client Success representative or create a Support Ticket.
Permits
The Permit Sales Report replaces the Permit Type Sales Total Report. In addition to a faster load time, you will notice additional filtering options that allow you to search for specific Order Item types (e.g., applications, reversals, payments, etc.).
To enable this report, contact your Client Success representative or create a Support Ticket.
The ability to Add Notes to an Address in the portal's Address Management section has been added. These notes are only visible in the Address Management section.
This field will be available to all users who have access to Address Management.
The new Physical Permit ID field allows operators a place to add Physical Permit IDs on the Permit Details page. Users will also be able to search on this ID on the Manage Permits page.
This field will be provided to all operators who use our Permits product.
The Permit Search improvement on the Manage Permits page returns more accurate results based on the search criteria entered.
This enhancement will be provided to all operators who use our Permits product.
Permit Orders Receipts have been updated to support a consolidated receipt experience for users purchasing multiple different products on a cmrpay site. Instead of receiving multiple emails and receipts, they will now receive one consolidated receipt and email for their order.
This enhancement will be provided to all operators who have multiple product offerings on their cmrpay site.
Integrations
The LAZGo Integration allows operators using this vendor to monitor parking sessions for enforcement and view parking sessions in Passport’s portal Ecosystem Insights dashboards.
To enable this integration, contact your Client Success representative or create a Support Ticket.
The PayByPhone Integration allows operators using this vendor to view parking session events in Passport’s portal Ecosystem Insights dashboards.
To enable this integration, contact your Client Success representative or create a Support Ticket.
June 2023 Release Notes
Enforcement
Improvements to Notice-Eligible Letters and the Immobilization Notice Status Card enable a letter to be sent to a client when: a Notice Eligible (scofflaw) letter has been sent AND another citation becomes notice eligible before the vehicle has been booted.
Note: This item affects clients who use the generic booting feature.
To enable this feature, contact your Client Success representative or create a Support Ticket.
Payments
Passport’s Card Present Processing feature enables you to use Passport Payments to manage, view, and reconcile transactions made at certified physical point-of-sale devices (e.g., meters and pay stations).
To enable this feature, contact your Client Success representative or create a Support Ticket.
The Parking Financial Dashboard consists of two reports in Passport’s portal under the Payments tab: Financial Transaction report and Financial Summary report.
The Parking Financial Detail report provides the breakdown of net revenue into total parking amount, payment fees, convenience fee and transaction fees on a per-transaction basis. The transactions include parking transactions, refunds, disputes, validation and wallet load transactions.
The Financial Summary report provides the aggregated view of net revenue to help clients validate the net deposit amount received against the net settlement amount for any given date.
To enable this feature, contact your Client Success representative or create a Support Ticket.
Analytics
Passport’s Performance Benchmarking: Enforcement (BETA) report feature provides cities like yours with data-driven points of reference so you can compare your operations and outcomes against other cities and apply insights gleaned from other cities so you can improve your operations and outcomes.
To join the beta for this feature, contact your Client Success representative or create a Support Ticket.
The City Profiles (BETA) feature works with our Performance Benchmarking to provide data-driven points of reference so you can compare your operations and outcomes. Participating cities will complete a form that includes information about their city, including: parking demand, operations, sessions, budget. After you complete your City Profile, you will be able to review your own data as well as the data from other participating municipalities.
To join the beta for this feature, contact your Client Success representative or create a Support Ticket
The new Ecosystem Insights - Parking, Enforcement & Permits report provides everything you're used to, plus additional Permits data.
To enable this feature, contact your Client Success representative or create a Support Ticket.
OpsMan Mobile
The OpsMan Mobile improvement (version 1.10.110) adds a prompt to an existing menu option that allows you to check the battery life of your connected printer. Note: This update only applies when your device has been connected to a Zebra printer.
This improvement will be available in June.
May 2023 Release Notes
Permits
The Permit Communication Tool allows you to easily view and approve communications to your permit holders in the portal.
This feature will be available in May.
Reporting
The Parking and Enforcement Reports date picker enhancement allows you to enter the exact date range you are interested in (rather than needing to add an extra day to your date range). For example, with this enhancement, you can now enter 1/1 - 1/31 for your date range (instead of 1/1 - 2/1).
This enhancement will be available in parking and enforcement reports in May.
New Permit Reconciliation Reports have been created to surface Group Permit Sales, SpotBlock Sales, and Permit Sales. This unified set of reports will help you with reconciliation.
This enhancement will be available in the Permit reporting section in May.
Integrations
The iAccess Life Full Parking integration with Passport’s platform lets users pay for parking within the app for an easy, safe payment option.
To enable this integration, contact your Client Success representative or create a Support Ticket.
April 2023 Release Notes
Parking
The Parking Homepage Dashboard allows customers to view real-time, parking-specific data in order to make data-based decisions. Data includes total parking sessions and highest parking revenue zones.
This improvement will be available on the parking homepage in April for parking clients.
Parking and Enforcement
The Parking and Enforcement Homepage Dashboard allows customers to view real-time, enforcement and parking data in order to make data-based decisions.
This improvement will be available on the parking homepage in April for parking clients.
Reporting
The Parking Reports zone filter enhancement provides the ability to search for both zone name and zone number in a single filter (rather than in two separate filters). This enhancement will streamline report filtering.This enhancement will be available in parking reports in April.
This enhancement will be available in parking reports in April.
Innovation
The Real-Time Occupancy lab will provide insights on active parking sessions occurring in your parking operation as well as a detailed view of active parking sessions by zone.
This lab will be available in portal’s Labs space in April.
Integrations
The MacKay Meter Integration uses our latest Events V3 Public API to send parking session events to Passport. These events can be used for enforcement monitoring and back office reporting (e.g., in Passport’s Parking Ecosystem Insights dashboard). MacKay is now a certified integration partner.
To enable this integration, contact your Client Success representative or Passport’s support team.
The Way.com Integration (available in select cities) allows parkers an additional way to pay for parking in your environment. As part of Passport’s multi-app strategy, the Way.com integration with Passport’s platform lets users pay for on-street parking within the Way.com app itself, creating a comprehensive parking experience where a driver can access parking options without needing to download additional apps. Learn more about Way.com for Android and iOS. WAY.com is now a certified Application partner.
To enable this integration, contact your Client Success representative or create a Support Ticket.
March 2023 Release Notes
Innovation
Passport is introducing Passport Labs, a space in our portal where clients can interact with innovative ideas before they are released! Clients who participate will help inform the product development process by engaging with Passport’s ideas and providing feedback. Learn More
The Passport Labs space will be available in March. This space will be enabled for all users with an admin role who have our Parking or Enforcement product.
The ArcGIS Data Layers lab helps clients derive key insights by viewing and manipulating data layers on Esri basemaps. Learn More
This lab will be available in March and will be enabled for all users with an admin role who have our Parking or Enforcement product.
The Goal-Setting lab allows clients to set goals and track progress on collections, appeals, citation payments … and more! Learn More
This lab will be available as a limited beta in March and will be enabled for beta users who have our Enforcement product.
Enforcement
The Generic Immobilization Status enhancement provides the ability to create custom statuses for immobilization records. You will be provided with 5 default immobilization statuses, and you will be able to add custom reasons to the default statuses.
The ability to add custom statuses will be available in March. Create a Support Ticket to enable this feature.
Additional Boot/Tow upgrades provide the ability to:
- Export a list of Notice Eligible vehicles
- Block offenders from paying citations associated with a vehicle after it has been towed
- Make the vehicle lookup page in OpsMan Mobile read only
- Add a generic device number identifier in the portal for existing immobilization records
These upgrades will be available in March.
The Decline Appeal with Adjustment Flow gives you the ability to add a temporary adjustment for an appealed citation. The adjustment can expire at a specific date or remain permanent. If the violator pays the adjusted amount within the set timeframe, the citation will be settled. If not, the citation will revert back to its original balance plus any accrued escalation.
If you have the ability to set a temporary adjustment, this change will automatically appear in March. Create a Support Ticket to enable this feature.
February 2023 Release Notes
Homepage
The Quick Links enhancement provides shortcuts to key pages (including the release notes page) that will increase your efficiency when navigating Passport’s portal.
This change to your homepage will occur in February 2023.
Parking
To improve your search experience, you’ll notice a new page: Parker and Session Search. This page, which combines the Parking Session Lookup page with the Parker Support page, provides a one-stop location to search for either a Parker or a Session. Learn More
These updates to the parking section will occur in February 2023.
Reporting
The Ecosystem Insights - Parking and Enforcement Report will be available for our clients that have the Parking and Enforcement product. This report will provide charts and graphs to help you easily spot trends or identify issues. Learn More
This report will be available to you in the Reporting section in February 2023.
December 2022 Release Notes
Reporting
Two new buttons have been added to the top of every report. The Schedule Delivery button makes it easier to schedule a report, and the Run Report button displays updated content after a filter has been applied to a report.
Parking
The Parker Support Search enhancement immediately opens the Parker Details page when a search returns only one result.
Enforcement
The Add a Note to Multiple Citations functionality on the Manage Citations page provides the ability to simultaneously add the same note to multiple citations.
The Add an Attachment feature allows you to upload any file type and attach it to a citation. These attachments will display on the Attachments card on the Citation Details page.
The LPN Summary Download provides the ability to download information on the LPN Summary page. You can choose whether to download all data or only a specific subset of the data.
The Process Appeals page update makes it easier to switch between hearings and appeals.
The Two-Step Appeal feature allows you to set up certain violation types so they require a two-step decision process on the Process Appeals Page.
How to enable: Create a Support Ticket to enable this feature.
October 2022 Release Notes
Reporting
The Parking Ecosystem Insights report helps you easily spot trends or identify issues in specific zones using the various charts and graphs available, including:
- Daily, Weekly and Hourly Transaction Counts
- Daily Gross Parking Revenue
- Day of Week Transaction Count
- Top Performing Zones
How to enable: This report has been enabled automatically.
Enforcement
The Enforcement Homepage Dashboard displays real-time data on Citations Issued, Open Appeals, Recent Citations, Top Issuers, Top Zones, and Top Violation types. The dashboard also provides shortcuts that increase your efficiency.
How to enable: If you don't see it on your portal's homepage, create a Support Ticket to enable this feature.
August 2022 Release Notes
Enforcement
The Show Towed To Info in RMCPay enhancement allows offenders to look up where their vehicle was towed without having to contact their local parking department.
The Payment Plans Automated Letter Sending add-on can be used to increase efficiency for clients who spend frequent time sending and tracking letters.
How to enable: Create a Support Ticket to enable this feature.
Permits
A brand new feature, Limit Permits by LPN, allows clients to seamlessly monitor the permit purchases by setting a limit on how many permits a customer can purchase and register under one LPN.
How to enable: Create a Support Ticket to enable this feature.
The new Manage Citations Search options provides new functionality:
- When you enter a citation number, you'll be taken directly to the citation details page
- When you enter an LPN, you'll be taken directly to the LPN summary page
How to enable: This feature has been enabled automatically.
Settings / Platform
Single Sign-On enables clients to use an existing ID (e.g., Microsoft Azure AD) to log in to Passport's portal. Accessing the portal via SSO ensures an easy, secure experience.
How to enable: Create a Support Ticket to enable this feature..
Reporting Usability Enhancements improves the use for reports within the portal, allowing users to perform tasks quicker and easier than before.
July 2022 Release Notes
Enforcement
The Multi-Plate Permit Monitoring feature allows enforcement officers to easily monitor when multiple vehicles use the same permit.
How to enable: Create a Support Ticket to enable this feature.
Permits
The Elastic Search enhancement provides quicker load times and allows quick access to common searches.
May 2022 Release Notes
Payments
Apple and Google Pay have been enabled for clients who use both the Passport Parking app and Passport’s Payments solution. This feature provides parkers who use Apple or Google Pay with an enhanced and convenient checkout experience.
How to enable: Create a Support Ticket to enable this feature.
Permits
Easier Multi-Year Waitlist Management allows permit holders to join a waitlist without submitting documentation until after approval, which means permit holders can apply for a waitlist years before actually receiving a permit. Additionally, waitlists can offer an annual renewal fee; permit holders can apply these renewal fee payments to the final permit price.
How to enable: Create a Support Ticket to enable this feature.
The Tiered Pricing rate configuration can be used to charge permit holders a premium to purchase more than one permit, ultimately de-incentivizing households from buying multiple permits.
How to enable: Create a Support Ticket to enable this feature.
March 2022 Release Notes
Enforcement
Long-Term Chalking provides the ability to monitor a vehicle parked for an extended period of time
How to enable: Create a Support Ticket to enable this feature.
Resetting the Letter Schedule on a Citation temporarily stops sending letters to offenders if the information on file appears to be incorrect/outdated
How to enable: Create a Support Ticket to enable this feature.
Bulk Payment Reversals provides the ability to reverse and refund the transactions made from one payment as either a bulk refund or as individual refunds
How to enable: Create a Support Ticket to enable this feature.
Require Reason for All Citation Modifications converts all “optional” Reason fields to “required” for all modifications and actions taken on a citation
How to enable: Create a Support Ticket to enable this feature.
Show All Chalk Marks displays a list of all the chalk marks an officer made in OpsMan Mobile that day, so the officer can easily review all of the chalk marks, starting with the first chalk entry
How to enable: Create a Support Ticket to enable this feature.
Permits
Address-First Permit Applications provides address-checking flows within the permit application/issuance process to verify eligibility
How to enable: Create a Support Ticket to enable this feature.
The Change Requests feature allows users to monitor and ensure that changes to permit details meet existing eligibility requirements
How to enable: Create a Support Ticket to enable this feature.
January 2022 Release Notes
Enforcement
Virtual Hearings allow violators to choose their preferred hearing type (e.g., virtual or in person) when requesting a hearing through RMCPay. Operators can then schedule and process virtual hearings, regardless of video conferencing providers. This feature can help make hearings more accessible and efficient, especially while many cities still battle rising COVID cases.
How to enable: Create a Support Ticket to enable this feature.
The Pause Letter Sending function enables a manual or automatic pause on letters sent to specific offenders and addresses based on additional information, including lookup results and return statuses. You will be able to increase cost-effectiveness of letter sending by eliminating invalid offenders and addresses, thus increasing the likelihood of a letter reaching the correct recipient.
How to enable: Create a Support Ticket to enable this feature.
Freezing Escalations for Partial Payments can help incentivize citation payments by allowing operators to temporarily freeze escalations for a predetermined period of time once a partial payment has been received.
How to enable: If you have a violation type that escalates if partially paid, create a Support Ticket to enable this feature.
The Receipt Printing and Check Endorsement function on EPSON printers allows operators to print citation payment receipts on receipt-sized paper rather than regular printer paper. This feature also allows you to insert physical checks into the same printer to endorse the check. With these new functions, you can also print receipt info on the back of the physical check to save paper costs.
How to enable: Create a Support Ticket to enable this feature.
LPN Grouping and Summary provides clear insight into all LPN-related activity by aggregating data on the LPN Summary page.
How to use: This functionality can be accessed by selecting the LPN on the citation detail page.
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