Overview

Great news! We improved your Parking Ecosystem Insights report by adding Permits data! The new Ecosystem Insights - Parking, Enforcement & Permits report provides everything you're used to, plus additional Permits data.

• Note: If you bookmarked the old report, please update your bookmark to reflect this change. 

The Ecosystem Insights - Parking, Enforcement, & Permits report makes it easier for you to spot trends and issues, and to compare and contrast performance across your Parking, Citation, and Permit activity.

This report can be filtered on the fly to reflect parking transactions specific to other integrated sources (e.g., Text 2 Pay, Park Mobile, Parkeon Meters, etc.). This means you will avoid the need to log in to multiple back-end systems and cobble together data to grasp the big picture.

If you are a long-time Passport customer, you are probably used to viewing tabular data with metrics spread across multiple reports. This report will improve your data visualizations without any additional configuration. Key visualizations include:

• Total Revenue (Parking + Citation + Permit Revenue)

• Parking Transactions Compared to Previous Year

• Citation Issuance Volume Compared to Previous Year

• Most & Least Cited Zones

What should I keep in mind when using this report?

Business Logic

• Deltas are only calculated for KPIs when the selected date range is one year or less.

• The maps on the Trends tab only display results when the date range is one year or less (because they visualize deltas).

• Citation revenue is calculated based on the date the payment was received. The issued date of the citation and the payment type (e.g., partial, full, penalty, etc.) is not taken into account.

• Permit counts and revenue are calculated based on the payment date of the permit. 

Helpful Tips

• On visualizations that group data by category, (e.g., Citation Revenue (by Payment Type), selecting a category in the legend will hide it so you can focus on the categories you are interested in. Select again to un-hide category.

• The reporting logic defines a week as the period from Monday through Sunday. If the specified start date of the selected range is not a Monday, the data will include the week that includes the specified start date. 

Features to Notice

This report displays the percentage of change from the previous year. This means you will be able to view trends and anomalies without needing to perform any manual calculations.

To reduce visual clutter, we have replaced the Daily and Weekly Parking visualizations with a single visualization called Parking Revenue by Time. This visualization automatically adjusts the x-axis time increments to months, weeks, days, or hours (based on the length of the specified time period).

Geographic heat maps make trends and anomalies in parking volume and citation issuance easier to spot by zone.

We implemented tabs to make the Enforcement metrics easily scannable and simpler to navigate. 

By grouping product-specific content, connecting related information (like trends), we’ve made it easy to find what you need without scrolling a single page.

Definitions

Year-Over-Year. Data results compared with the same timeframe in the previous year.

• Example: January 1, 2023 data compared with January 1, 2022 data.

• Example: 1/1/23-1/7/23 compared with 1/1/22-1/7/22

What Metrics and Visualizations are Displayed on the Report?

Note: You can apply a filter to further refine the report results.

Summary Tab

• Total Revenue: Displays the parking, citation, and permit revenue together to highlight the proportion each contributed to the total revenue for the specified date frame.

• Parking Revenue: Displays the parking revenue segmented by Channel (e.g., Passport, ParkMobile, Text to Pay, etc.) to highlight the proportion each contributed to the total parking revenue for the specified date frame.

• Citations Revenue: Displays the citation revenue segmented by payment method (e.g., cash, credit card, check, etc.) to highlight the proportion each contributed to the total citation revenue for the specified date frame.

• Permit Revenue (donut chart): Displays the permit revenue segmented by payment method (e.g., back office, import, web) to highlight the proportion each contributed to the total permit revenue for the specified date frame.

• Total Revenue by Time: Displays the parking, citation, and permit revenue together for the specified date range, grouped by time intervals so you can easily see the proportion that each revenue stream contributed to the whole. The report automatically adjusts the time intervals (on the x-axis) to years, months, weeks, days, or hours based on the length of the date range.

• Parking Revenue by Time: Displays parking revenue for the specified date range, grouped by time intervals and segmented by Channel (e.g., Passport, Park Mobile, Text to Pay etc.) The report automatically adjusts the time intervals (on the x-axis) to years, months, weeks, days, or hours based on the length of the date range.

• Citation Revenue by Time: Displays citation revenue for the specified date range grouped by time intervals and segmented by payment method (e.g., cash, credit card, check, etc.). The report automatically adjusts the time intervals (on the x-axis) to years, months, weeks, days or hours based on the length of the date range.

• Permit Revenue by Time (bar chart): Displays permit revenue for the specified date range, grouped by time intervals and segmented by payment method (e.g., back office, import, web) The report automatically adjusts the time intervals (on the x-axis) to years, months, weeks, days, or hours based on the length of the date range. 

Trends Tab

• Year-Over-Year Parking Session Volume: Highlights parking session trends and anomalies in zones by displaying the difference in transaction volume compared with the previous year. Each circle represents one zone.

• Year-Over-Year Citation Issuance Volume: Highlights citation issuance trends and anomalies in zones by displaying the difference in citation volume compared with the previous year. Each circle represents one zone.

• Parking Transaction Volume Calendar: Highlights parking trends and anomalies by displaying the daily number of parking transactions as colored squares within a column (representing one week) of the month. The squares are shaded on a light-to-dark gradient based on the number of parking transactions.

• Citation Issuance Transaction Volume Calendar: Highlights citation issuance trends and anomalies by displaying the daily number of citations issued as colored squares within a column (representing one week) of the month. The squares are shaded on a light-to-dark gradient based on the number of citations issued.

Parking Tab

• Top 20 Zones by Parking Session Count: Displays the twenty (or fewer) zones with the highest volume of parking sessions.

• Top Zones by Gross Parking Revenue: Displays the twenty (or fewer) zones with the highest gross parking revenue.

• Parking Sessions by Time: Displays parking transactions for the specified date range grouped by time intervals and segmented by Channel (e.g., Passport, Park Mobile, Text to Pay, etc.). The report automatically adjusts the time intervals (on the x-axis) to years, months, weeks, days or hours based on the length of the date range.

• Parking Sessions by Day of Week: Displays seven data points, one for each day of the week. 

  • Hover over the desired day to view the total number of transactions that occurred within the time period.

• Parking Sessions by Hour of Day: Displays 24 data points, one for each hour of the day.

  • Hours are expressed as single- or double-digit numbers ranging from 0 (12:00 AM) through 23 (11:00 PM).

• Parking Revenue by Time: Displays parking revenue for the specified date range, grouped by time intervals and segmented by Channel (e.g., Passport, Park Mobile, Text to Pay, etc.) The report automatically adjusts the time intervals (on the x-axis) to years, months, weeks, days, or hours based on the length of the date range.

• Parking Revenue by Day of Week: Displays 7 data points, one for each day of the week.

• Parking Revenue by Hour of Day: Displays 24 data points, one for each hour of the day.

  • Hours are expressed as single- or double-digit numbers ranging from 0 (12:00 AM) through 23 (11:00 PM).

Enforcement Tab

• Citation Revenue by Time: Displays citation revenue for the specified date range grouped by time intervals and segmented by payment method. The report automatically adjusts the time intervals (on the x-axis) to years, months, weeks, days, or hours based on the length of the date range.

• Citations Issued by Time: Displays citations issued in the specified date range, grouped by time intervals. The report automatically adjusts the time intervals (on the x-axis) to years, months, weeks, days, or hours based on the length of the date range.

• Top 20 Zones by Most Citations Issued: Displays the twenty (or fewer) zones with the highest number of citations issued in the specified time frame.

• Top Zones by Fewest Citations Issued: Displays the twenty (or fewer) zones with the fewest number of citations issued in the specified time frame.

• Citation Revenue by Hour of Day: Displays 24 data points, one for each hour of the day.

  • Note: Hours are expressed as single- or double-digit numbers ranging from 0 (12:00 AM) through 23 (11:00 PM).

• Citations Issued by Hour of Day: Displays 24 data points, one for each hour of the day.

  • Note: Hours are expressed as single- or double-digit numbers ranging from 0 (12:00 AM) through 23 (11:00 PM).

Permits Tab

• Permits Issued: Displays filters as well as the number of permits issued within the specified date range. This includes both new orders and renewals.

• Citations Issued to Parkers without Permits (absolute number): Displays the number of citations issued in the specified date range to parkers who did not have an active permit at the time of the infraction.

• Revenue by Source (donut chart):  Displays filters as well as the total revenue for permits issued within the specified date range. This includes both new orders and renewals and is segmented by payment method (e.g., back office, import, web).

• Revenue by (Permit) Type (donut chart): Displays the revenue for each type of permit issued in the specified timeframe to highlight the proportion each contributed to total (permit) revenue.

• Citations by Type (donut chart): Displays the number of each type of citation issued to parkers who did not have an active permit at the time of the infraction.

• New Permits vs. Renewals (donut chart): Breaks down the total number of permits issued into Renewals and New Permits.

• Top 10 Zones by Citations Issued to Parkers without Permits: Displays the 20 (or fewer) zones with the highest number of citations issued (to parkers without active permits) in the specified time frame.

• Citations Issued to Parkers without Permits (heat map): Highlights citation issuance trends and anomalies in zones by displaying the difference in citation volume compared with the previous year. Each circle represents one zone.

• Revenue by Source (bar chart): Displays the total revenue for each payment method (e.g., back office, import, web) for the specified date range alongside the revenue for the same period for the prior year.

  • Note: If date range is greater than 365 days, the chart will not display a bar for the previous time frame.

• Revenue by Type (bar chart): Displays the total revenue for each permit type issued in the specified date range, alongside the revenue for the same period for the prior year.

  • Note: If date range is greater than 365 days, the chart will not display a bar for the previous time frame.

• Revenue of New Permits vs. Renewals (bar chart):  Displays the total permit revenue for renewals and new permits, alongside the revenue for the same period for the prior year.

  • Note: If date range is greater than 365 days, the chart will not display a bar for the previous time frame.