Overview

Understanding your city’s previous performance and setting future goals help you track the performance of your operations. 

The Enforcement Goals lab enables you to: 

• View data for key metrics for the previous fiscal year and the current fiscal year
• Set your organization’s annual goals

Terminology

• Enforcement Goals lab (the lab landing page)

• Enforcement Goals Dashboard (where you go to view your goals)

• Enforcement Goal-Setting page (where you go to enter your goals)

Goals

• Total Number of Citations Issued
  • Enter the number of citations you aspire to issue by the end of this year.
• Total Warnings Issued
  • Enter the number of warnings you aspire to issue by the end of this year.
• Appeal Acceptance Rate
  • Enter your annual goal for the appeal acceptance rate.
• Total Number of Collectable Citations
  • Enter the total number of citations you aspire to collect by the end of this year.
• Collection Rate
  • Enter your annual goal for the collection rate.
• Percentage of Citations Fully Paid Within 90 Days
  • Enter your annual goal for the percentage of citations paid within 90 days.
• Average Number of Days to Paid
  • Enter your annual goal for the average number of days that a citation will be paid after issuance.
• Percentage of Citations Payments Made Online (vs. In Person or Mail)
  • Enter the percentage of citation payments you aspire to receive online this year.

Where Do I Set Goals?

To set a goal, navigate to the Operator Settings page on Passport’s portal.

• Settings > Operator Settings > Enforcement Goals
  • Or, select Edit Goals while viewing the Enforcement Goals Dashboard

Complete each field to enter your annual goal for each metric. 

• Note: If you want the timeframe on the page to align with your fiscal year, enter the start date of your fiscal year. 
• Note: You may decide which goals you wish to enter; you are not required to enter any goal.
• Note: Do not use the "back" button on your browser after setting goals. Instead, select Labs, then select the Enforcement Goals lab

How Do I View My Goals?

After you set your goals, navigate to the Enforcement Goals Dashboard to view your goals.

• Select Labs, then select the Enforcement Goals lab