TABLE OF CONTENTS
Overview
What is Way.com?
The Way.com car services app provides its users with an easy and affordable way to find, book, and pay for quality car services like parking, car insurance, and car washes … all on one app. Way.com has partnered with thousands of parking locations, car washes, and more than 100 insurance carriers in all 50 states.
The integration with Passport’s platform lets users pay for on-street parking within the Way.com app itself, creating a seamless and comprehensive parking experience where a driver can access parking options (both on-street and off-street) quickly and easily. 
Where is Way.com available?
Way.com is available in cities across the United States.
How to Handle Customer Issues
Issues with the app
- Email [email protected] to contact the Way.com team
Refund request
- Look up the session by the reference ID, then process the request in Passport’s portal
Portal Instructions
Parking Session Lookup
Approved users can easily locate, research, and refund transactions within Passport’s portal. You can search sessions on a variety of criteria including phone number, card tail (last 4 digits of a credit card), license plate, or account ID. To access this tool, go to Parking > Parker and Session Search.
Parking Session Reporting
Passport’s portal uses a flexible search interface to provide comprehensive session data reports. The wide variety of user-customizable filters ensures that historical data can be instantly viewed, sorted, or downloaded in various formats. Reports can be adjusted on the fly to reflect transactions specific to any integrated application by using the Transaction Method filter (found on tabular reports such as Parking Transactions and Daily Total Revenue) or the Channel filter (found on the Parking Ecosystem Insights dashboard).
Revenue Reporting
To facilitate daily and monthly reconciliation and revenue tracking, Passport’s portal provides complete financial reporting. The Settlement Summary Report for Parking report provides daily details and monthly summarized views of the gross and net totals for all parking transactions initiated from various applications (including Way.com and Passport). To access this report, go to Reporting, then select the Parking tab. The report can be filtered by date, exported in CSV and PDF formats, and scheduled for automatic email delivery.
The Financial Transaction Report provides the details for individual transactions with their fee breakdowns, transaction types (e.g., refund, sale, void), and a summarized view of the gross/net totals that can be validated against the total settlement deposits. This report, which can be found in the Payment Reports section in Passport’s portal, can be filtered by date and applications, and can be exported in CSV and PDF formats or scheduled for automatic email delivery.
Way.com Mobile App Download Links
Android: Way.com - Auto super app - Apps on Google Play
Apple: Way.com - #1 Auto super app
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