TABLE OF CONTENTS

• Overview
  • How to Log in to OpsMan
    • Instructions
  • How to Navigate OpsMan
    • Notes

Overview

OpsMan is the back-end system for your parking, enforcement, permit, etc. operations. If you have previously been set up as a user in the system, you will have the ability to log in and access your environment.

How to Log in to OpsMan

Instructions

1. To get started with OpsMan, select this link for US operators and use this link for Canadian operators. 
2. Enter your email address and password.
   1. If you have forgotten your password, select Forgot Password, or ask your operator’s administrator to change your password. 
3. If you need to create a new account in OpsMan, either ask your administrator to create your account, or create a Support Ticket to have our Client Operations team get you started.

How to Navigate OpsMan

OpsMan is Passport’s back office and reporting system. It contains real-time data, management tools and reporting that will give you visibility into your environment to help you make operational and strategic decisions. The navigation icons at the top of OpsMan are groupings of specific reports, features, etc. that are visible in each corresponding drop-down menu. Within most pages, there is a filter bar on the left side of the page to help you find exactly what you’re looking for.

This list provides a brief description of the functionality found within each of these navigation systems. 

• Monitor: Provides a visual overview of your current parking environment, showing active and near expiration parking sessions in each zone. This is not 100% real time and therefore should not be used for enforcement.
• Reports: Access all reports related to any of the Passport products you utilize. 
• Events: Allows our Parking clients to set flat event rates. 
• Ticketing: This tab is available for our Enforcement clients, and includes tools to make changes to violation types, escalations and more. 
• Users: Includes features to create roles and edit permissions, add new users and change user passwords.
• Wallet: Parking clients can set up wallets here to create parker loyalty and offer discounted parking packages.
• Customer Support: Allows OpsMan users to search for parkers, violators or permit holders, and make adjustments or voids. 
• Setup: Includes configurations like notifications, allow lists and free times. 
• Permits: This tab is available to our Permits clients, and allows them to make changes to permit cycles, permit prices and more.
• Scofflaw: This tab is available for our enforcement clients to export their scofflaw lists, and export boot and tow lists.

Notes

Certain reports or privileges may not have been enabled for your role or your operation. If you see a feature in the Client Success Center that is not available in OpsMan currently, reach out to the Client Operations team by creating a Support Ticket to ask if this can be enabled for your account.