Write a Citation

Modified on Fri, 12 Jan 2024 at 06:09 PM

Launch guided flow


TABLE OF CONTENTS


Overview

While Parking Enforcement Officers typically enter citations or warnings in the field using OpsMan Mobile, sometimes you’ll need to create a citation in Passport’s portal.

Scenario

  • During inclement weather, an officer might decide to issue a citation from their vehicle using a laptop.
  • If an officer’s printer fails, they might write a citation by hand.
  • In some operations, officers issue tickets but don’t have access to a device and/or printer.

Considerations 

The Write Citation interface mirrors OpsMan Mobile and includes the same fields, values, and entry processes. If a field is required, it would be required in both OpsMan Mobile and Passport’s portal.

Instructions

  1. Select Enforcement > Write Citation
  2. Complete all fields
  3. Select Create Ticket
    • Note: After you select this button, a success message displays with a link to the citation.

Notes

If you attempt to create a blank ticket then select “Create Ticket,” the form will indicate which fields are required. The required fields will be determined by your operator settings. Contact the Support team if you need assistance.

Fields

Note: These fields can vary depending on your operator settings. Create a Support Ticket if you need help.

Pro tip: Start typing in any drop-down menu to narrow the list of results.

Citation (Warning) Details

Note: The title will change depending on whether you select “Citation” or “Warning” for the type

Issue Date

Enter a date, or use the calendar picker

Issue Time

Enter a time, or use the time picker

[checkbox] Use current date and time

  • If checked, the Issue Date and Issue Time fields will not display
  • If unchecked, the Issue Date and Issue Time fields will display

Note: You cannot enter a future date.

Note: This field uses a 12-hour clock (not military time).

Officer

Select from the list

Note: You cannot change the officer name after the citation has been issued.

Officer Number

[radio button] Citation (or) [radio button] Warning

This selection cannot be changed after the citation has been issued.

Note: This item will only appear if Warnings have been enabled for the operator.

Violation Type [drop-down menu]

Select from the list

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

Zone [drop-down menu]

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

Block # [drop-down menu]

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

Street [drop-down menu]

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

Court Date

Enter a date, or use the calendar picker

Citation Number

Note: This field should only be used to enter a pre-assigned citation number.

Note: If you choose to leave the citation number blank and let the system auto-assign a number, this number cannot be edited after the citation has been created.


Vehicle Details

License Plate Number

Note: You are only required to enter an LPN or a VIN, not both (even though both will display as required if you try to submit a blank citation).

Vehicle Identification Number

Note: You are only required to enter an LPN or a VIN, not both (even though both will display as required if you try to submit a blank citation).

Country [drop-down menu]

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

State/Province [drop-down menu]

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

Color [drop-down menu]

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

Vehicle Type [drop-down menu]

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

Make [drop-down menu]

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

Model [drop-down menu]

Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

External Notes

Notes included in this field would display to the customer on an issued ticket.

Internal Notes

Notes included in this field would only display in reports visible to users who are logged in to Passport’s portal.

Registration Expiration Date

Enter a date, or use the calendar picker

Offender Details

First Name

Last Name

Date of Birth

  • Enter a date, or use the calendar picker

Address 1

Address 2 (Optional)

City

Country [drop-down menu]

  • Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

State/Province [drop-down menu]

  • Note: These items are created by Passport during implementation. Contact the Support team if you need to adjust anything.

Zip/Postal Code

Upload Evidence

Select files up to 4MB each.

Permitted file types include: JPEG, PNG, PDF

  • [checkbox] Print Ticket
    • Note: This item would immediately generate a PDF which you could either print or share digitally.



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