Refund a Payment

Use the Transaction Management feature, located within the cashiering bundle, to refund a payment. 

Instructions

1. Select SpotBlock > Manage Reservations

2. Enter search criteria, then select Search

3. Select the desired reservation, then select the Transaction Details link to open the Transaction Management page

4. Select Manage Transaction

5. Select Refund Directly

   1. Determine the amount you would like to refund and make any adjustments. 

   2. Note: By default, the full refunded amount has been prepopulated.

   3. Note: Checks can only be refunded for the full original amount.

6. Select Continue 

7. Review your refund, then select Confirm Adjustment

   1. Note: After you complete the refund, a new transaction will be created with a Transaction Type of “Refund”

   2. Note: Refunding does not affect the status of the reservation. Any changes to the reservation’s status must be taken on the Reservation Details page