Enforcement Goals Lab

Modified on Fri, 23 Feb at 3:49 PM

Overview

Understanding your city’s previous performance and setting future goals help you track the performance of your operations.

The Enforcement Goals lab enables you to:

View data for key metrics for the previous fiscal year and the current fiscal year
Set your organization’s annual goals

Total Number of Citations Issued
- Enter the number of citations you aspire to issue by the end of this year.
Total Warnings Issued
- Enter the number of warnings you aspire to issue by the end of this year.
Appeal Acceptance Rate
- Enter your annual goal for the appeal acceptance rate.
Total Number of Collectable Citations
- Enter the total number of citations you aspire to collect by the end of this year.
Collection Rate
- Enter your annual goal for the collection rate.
Percentage of Citations Fully Paid Within 90 Days
- Enter your annual goal for the percentage of citations paid within 90 days.
Average Number of Days to Paid
- Enter your annual goal for the average number of days that a citation will be paid after issuance.
Percentage of Citations Payments Made Online (vs. In Person or Mail)
- Enter the percentage of citation payments you aspire to receive online this year.

To set a goal, navigate to the Operator Settings page on Passport’s portal.

Settings > Operator Settings > Enforcement Goals
- Or, select Edit Goals while viewing the Enforcement Goals Dashboard

Complete each field to enter your annual goal for each metric.

Note: If you want the timeframe on the page to align with your fiscal year, enter the start date of your fiscal year.
Note: You may decide which goals you wish to enter; you are not required to enter any goal.
Note: Do not use the "back" button on your browser after setting goals. Instead, select Labs, then select the Enforcement Goals lab

After you set your goals, navigate to the Enforcement Goals Dashboard to view your goals.