How to Automatically Flag Parkers to Citation Officers (Allow and Deny Lists) (OpsMan Web)

Overview 

OpsMan allows you to label a license plate number for your citation officers, either as someone who should not receive a citation or someone who should always receive a citation (or get booted and towed).

A custom message will appear In OpsMan Mobile once the Allow Listed or Deny Listed license plate number is entered. You can also choose to prevent an officer from writing a citation for a license plate or restrict the Allow List to a particular zone. 

Why create an Allow List or a Deny List?

There are several reasons you may want to use an Allow List: you can put the mayor or other town officials or visitors on your Allow List, you could Allow List a parker who is getting free parking for the day, or you could Allow List a whole group of parkers who will be getting free event parking.

The Deny List is usually used to catch scofflaws.

Instructions

1. In OpsMan, navigate to the Setup > Allow List / Deny List tab (if you don’t see this option available, create a Support Ticket.
2. If you don’t have a group created that you’d like to add a parker to, select Add Group
3. Create a Group Name (e.g., Scofflaws)
4. Add the Default Note (e.g., Visiting for an event, don’t ticket)
5. Select an expiration date, if needed
6. Select Show in Monitor so this will appear in OpsMan Mobile. It will appear as a “check-in” vehicle or a vehicle without expiration. 
7. Select Allow Violation to give citation officers the discretion to write a ticket despite the Allow List, otherwise, deselect this option.
8. Once you have created the Group, select Manage Group
9. Select Add Member, then add the expiration date, license plate information and any notes
10. Select Save Permit
11. To add a group of license plate numbers to a nAllow or Deny List, upload a CSV. The CSV should contain these fields:
    • Zone_number. The default zone number setting
    • Permit_no. The first to appear on the list is 1, second on the list is 2, and so on
    • State. The license plate state
    • LPN. The license plate number
    • Expiration. The expiration date. If you don’t want an expiration date, enter “0000-00-00 00:00:00”
    • Note. The default note for the citation

Note: To create a specific rate for a specific Allow List, create a Support Ticket.